All sales & promotions are final, we do not make any adjustments to pricing.
ZADA reserves the right to deny unreasonable repairs, returns, and exchanges.
We do not give refunds for any purchases.
We do our very best to make sure that your item arrives safe and sound in your hands. It is safely placed in a padded jewelry box placed in a padded shipping envelope or box. If you receive a broken item, please contact us right away. We will send you a new item if possible or give a refund. We will also ask for the item to be sent back, however your shipping cost will be refunded.
If you are unsatisfied with your purchase you have 3 days to contact us. Store credit for our online shop will be allocated upon the safe return of the jewels. Please track all shipments and contact us before you ship jewelry.
hello@ZadaOfficial.com ATTN: Repairs
For returns we are not responsible for Shipping costs of the item to ZADA. For your protection, please use a well-padded box or envelope and a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.
When sending an item to our HQ for repair please note this process may take longer than your original delivery process. We need full communication on your end to ensure the package is arriving safely to HQ. Once it has arrived we need you to communicate with us all your requirements (i.e. if you would like exchange or repair, size specifics.) This may take several emails. We want to be sure the 2nd time is a charm and the item you are going to receive is perfect to you. Once an item is ready it will be shipped off. We will provide you with tracking. If you have any specifics on how soon you need your package to arrive please let us know and we will do our best to have it to you however rush delivery is not guaranteed. We normally ship items out via the same shipping method you originally ordered. Please email us if you have any questions.
hello@ZadaOfficial.com ATTN: Return