Shipping Policy
If your order contains custom pieces which require your sizing, please do your best to email us soon as soon as possible with your exact size. These items are made to order and will take longer to be designed and shipped.
If you need immediate/sooner delivery of a package please email us to see if this is possible prior to ordering. We will do our best to accommodate your needs!
Web orders are made-to-order. Orders can take up to 2 to 3 weeks depending on available parts and the level of labor intensity for the purchased item/s. We will notify you as soon as possible of any delays. If you require your order in a rush, please contact us via email to inquire about express shipping. We will do our best to meet your deadline.
In any account you have given us the wrong address, we are not liable for the contents of the package and are not obligated to give you a refund. In any account that a package is lost or stolen and you have not paid for shipping with insurance, we are not liable for the contents of the package and are not obligated to give you a refund.
INTERNATIONAL SHIPPING
We do ship worldwide, please find the rates below!
AUSTRALIA
USPS -- $12.50 no tracking
CANADA
USPS -- $13.00 no tracking
MEXICO
USPS -- $12.00 no tracking
SOUTH AFRICA
USPS -- $25.00 no tracking
UNITED KINGDOM
USPS -- $12.00 no tracking
ALL OTHER INTL REGIONS
USPS -- $14.00
ZADA provides shipping all over the world. Depending on the region some orders arrive within as early as 1 week to the country. After that, it is in custody of Customs. The customer receives the package once it has been cleared by Customs.
**Please note international packages may be subject to duties upon arrival. This charge is is out of our control. We do however do our best to minimize your costs upon arrival to your country.
**Please note shipping to INTL via first class shipping is sometimes a long process. If you need your package immediately this method is not suggested.